ICT Specialist II at ICRC - International Committee of the Red Cross

The Purpose

• Under the supervision of the Finance and Admin Manager, the ICT Specialist 2 offers support and maintains proper functionality of ICT set-up and infrastructure, interrelates with all the internal and external stakeholders including service providers and offers support to users in Mubi primarily and from other sites (if requested).

Your Role

• Ensures ICT inventory is updated regularly and maintains adequate stocks levels.
• Ensures that global/country-level policies and procedures are implemented and followed.
• Briefs, advises and trains end-users on the ICRC's ICT systems.
• Installs, programs, adapts and maintains all professional ICRC Informatics equipment (computers, servers, printers, peripherals, internal networks, power systems, cabling, modem, and internet facilities) respecting internal standards and procedures.
• Installs, programs, adapts and maintains all professional ICRC Telecom/Radio equipment (HF, VHF, UHF, modems, antennas, cabling, power systems, inverters, batteries and repeaters) respecting internal standards and procedures.
• Installs, programs, adapts and maintains all professional ICRC Telephone equipment including PABX (Sat phones, switchboards, wireless units, telephone sets, GSM gateways) respecting internal standards and procedures.
• Timely response to helpdesk requests from callers and walk-ins, providing remote assistance to users with ICT problems
• Support users in backing up and restoring their data as well as in virus detection, removal and prevention.
• Ensures all ICT support requests are accurately logged in the ICT Service Portal and resolution is done according to the agreed Service Level Agreement, and escalates unresolved problems to ABJ ICT Manager, ICT Engineer or L3 service desk.
• Assist with the administration of staff joining, leaving and/or moving within different sites in relation to the creation and configuration of new computers and services
• Repairs or organizes repairs of all broken ICRC Informatics, Telecom or Telephone equipment received in (or transferred to) the ICT Workshop and attributed to her/him for repair.
• Monitors and informs ABJ ICT Manager of shortages/availability of stock items.
• Files important documents (manuals, installation documents, invoices, letters) accordingly and keeps these files up to date in ICT Team Space
• Assist in monitoring, operation and performance of LAN/WAN connectivity and communication services

Your Profile
Education & Experience:

• Bachelor’s Degree or equivalent higher education degree in ICT domain (Electronics, Telecommunications, Computer science or similar field). Postgraduate or master’s Degree is an asset.
• 3-4 years of experience in IT, electronics, or similar position
• Excellent command of written and spoken English
• Strong understanding of telecom especially VHF, HF, and satellite
• Applicant must have a valid working permit to work in Nigeria.

What We Offer

• Rewarding work in a humanitarian and multicultural environment.
• Competitive employment package with medical insurance and ICRC pension plan.
• In-house training opportunities for personal development.
• A full-time, fixed-term contract (1year – renewable).
• The opportunity to join an ICRC talent pool, be considered for future assignments elsewhere and experience different contexts, fields, and challenges.