ICT Specialist 2 at ICRC - International Committee of the Red Cross

THE PURPOSE

Under the supervision of the ICT Manager, the ICT Specialist 2 manages and organizes all ICT systems and services in the location where s/he is posted. S/he assists the ICT Manager in designing data driven solutions but will also handle various administrative tasks to support the ICT team, displaying a strong with strong analytical skills and proficiency in data analysis tools and software.

YOUR ROLE

• Maintains contacts with suppliers/providers and follows ICRC logistics and ICT procedures
• Ensures ICT inventory is updated regularly and maintains adequate stocks levels.
• Ensures that global/country-level policies and procedures are implemented and followed.
• Level 1 user support, including workplace and digital workplace.
• ICT Briefings
• Build reports on helpdesk activity.
• Data Analysis & Reporting: Collect, clean, and analyze data from multiple sources to create detailed reports and visualizations that support business decisions.
• Dashboard Development: Design, develop, and maintain interactive dashboards and reports using BI tools such as Tableau, Power BI, Looker, or other data visualization tools.
• Requirements Gathering: Collaborate with business stakeholders to understand their needs and translate them into functional BI solutions.
• Data Modeling: Develop and maintain data models that support business reporting and analytics.
• Performance Monitoring: Ensure data accuracy, quality, and consistency in reports and dashboards, and troubleshoot data discrepancies or issues as they arise.
• Continuous Improvement: Identify and recommend improvements to existing processes and BI practices to enhance efficiency and effectiveness.
• Training & Documentation: Provide training to end-users on BI tools and document processes, data definitions, and report/dashboards usage for self-service analytics.
• Collaboration with IT & Data Teams: Work closely with IT, data engineering, and data science teams to enhance data infrastructure and integrate new data sources.

YOUR PROFILE: EDUCATION & EXPERIENCE

• Educational Background: bachelor’s degree in computer science, Data Science, Information Technology,
• Certifications: BI-related certifications (e.g., Microsoft Certified: Data Analyst Associate, Tableau Desktop Specialist, etc.) are a plus.
• Experience: 3+ years of experience in IT field, BI and data analysis, or a related field.

WHAT WE OFFER

• Rewarding work in a humanitarian and multicultural environment.
• Competitive employment package with medical insurance and ICRC pension plan.
• In-house training opportunities for personal development.
• A full-time, open-ended contract.
• The opportunity to join an ICRC talent pool, be considered for future assignments elsewhere and experience different contexts, fields, and challenges.