ICT Officer at Open Access Consulting

Job Summary (Purpose of the Role)

• Keeps the bank's technology running the core banking system, network, devices, and security systems withminimal downtime, protected data, and reliable daily backups.

Job Responsibilities

• Before opening, onfirm servers, core banking application, network, internet links, and power backup are all up.
• Create / modify / disable user profiles on the core banking system strictly on approved requests; enforce password policy.
• Provide first-level support to staff on system, hardware, and printing issues throughout the day.
• Monitor internet / ISP links and switch to backup connectivity during outages; log all downtime.
• Support the Head of Operations during end-of-day processing; escalate EOD errors to the application vendor and follow through to resolution.
• Run and verify daily data backups; test restores periodically and keep an offsite/cloud copy.
• Maintain the IT asset register, CCTV system, and access controls; review logs for anomalies.
• Apply antivirus/OS updates and brief staff on phishing/social engineering threats.
• Liaise with vendors (core banking, ISP, hardware) on SLAs, faults, and projects.

Requirements
Qualification:

• B.Sc./HND in Computer Science, Information Technology, Computer Engineering, or related field.

Professional Certification:

• CompTIA A+/Network+, CCNA, or Microsoft certifications are an advantage; core banking application certification (e.g., BankOne) is a plus.

Experience Required:

• 2 - 4 years in IT support / administration, preferably supporting a banking application environment.
• Experience with core banking applications, database management, and networking, experience with LAN/Wi-Fi, Windows administration and hardware maintenance required.

Technical / Job Skills:

• Core banking application administration (user setup, EOD support, patch coordination with vendor)
• Network and internet management
• Hardware/printer/UPS/inverter maintenance
• Data backup and restore testing;
• Cybersecurity basics (antivirus, access control, phishing awareness)
• POS/ATM support
• CCTV administration
• Basic SQL / reporting an advantage.

Soft Skills & Attributes:

• Fast troubleshooting under pressure
• Cear communication with non-technical staff
• Vendor management
• Proactiveness
• Confidentiality with system access.