ICBS Country Lead at CITIBANK

Job Overview

• Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's In-Country Business Services (ICBS)Team.
• By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team / Role Overview

• ICBS is a global service organization that provides a variety of core products and services to the business. These comprise of:
  • Archiving,
  • Mail & Distribution,
  • Managed Print Services,
  • Office Supplies & Stationery,
  • Marketing & Transactional Print,
  • Global Travel,
  • Corporate Card Program,
  • Vehicle Program.
• The role is responsible for the operational implementation and execution for one or more of the BTSS’ core and non-core products. This requires close co-ordination with the relevant regional SME’s and Country Heads.

What You’ll Do
Strategy:

• Development and execution of the ICBS product strategy and operational delivery of ICBS services in conjunction with the Sub-Cluster and Cluster Heads, and various regional functions as well as in country business management.
• Identification, development and implementation of ICBS initiatives which reduce cost, add value, increase controls, enhance performance and deliver shareholder value for in country services.
• Ensuring compliance with global and regional functional policies, procedures and programs whilst meeting local requirements and execution of local procedures as per country regulatory requirements as applicable.

Financial Management:

• Rigorous financial management and influence of direct and indirect spend.  Identification and sustained delivery of cost efficiencies.
• Direct participation and/or coordination of important and complex projects of the department 
• Adhere and meet country financial budget
• Periodic budget, cost variance review and monitoring

Operations Management:

• Ensure efficient delivery of ICBS services in country
• Conduct regular review of ICBS processes against policy and regulatory requirements 
• Build and maintain strong relationships with key internal clients
• Responsible for local daily operational ICBS core services
• Management of operational risk and control utilising key performance indicators and Service Excellence and Continuous Process Improvement techniques
• Ensure and maintain good relationships and cooperation with peers, other local or regional units, top management, vendors and partners
• Actively participate in ICBS country meetings and calls regional meetings and calls where required and other applicable ICBS products activities.
• Meet regularly with stakeholders on requirements and expectations on ICBS performance
• Participation on regular Third-party meetings
• Act as backup to other Country Managers during annual leave periods / as and when required and effectively manage the team during these periods
• Seek best practices within regional/global teams and share with the local team
• Escalation of issues as appropriate
• Act as BAO (Business Activity Owner)

Requirements
What we’ll need from you:

• Bachelor’s Degree.
• Minimum of 15 years post-graduation experience (with at least 10 years in banking). Candidates who are close to meeting this requirement may be considered
• Three years as Senior Manager with experience in at least 3 three (3) major areas of banking operations.
• Operational experience in at least one of In Country Business Services core products and service delivery
• Knowledge & clear understanding of In Country Business Services products, services, strategy and points of escalation
• Execution of In Country Business Services strategy in line with directives provided by Regional, Global and Product leads
• Knowledge of market/industry trends
• Extensive Vendor Management experience
• Identify & leverage best practices for continuous process improvements & re-engineering
• Strong reporting experience & skills
• Experience in expense management & cost reduction
• Experience of risk & control requirements in a banking environment
• Strong customer service delivery background.