IBM AIX Technical Support at The People Practice

Candidate will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA).  The ideal candidate will help provide the support for the specific highly technical and intricate functions and perform a range of system administration tasks as well as upgrade and migration tasks. The candidate must have the ability to work on IBM Power servers, Storages and Switches.

Responsibilities

• Provides support on standard systems, investigating, analyzing, and resolving problems on selected network components.
• Makes recommendations on development of innovative and cost-effective solutions to problems of clients.
• Forecasts, models, and utilizes advanced analytical tools.
• Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels.
• Provides analysis, implementation, maintenance and support of a majority of enterprise-wide networking systems.
• Monitors and evaluates network systems tracking performance and problems recommending and implementing solutions and improvements.
• Develops, updates and audits network documentation.
• Recommends improvements and assists in the development of technical standards.
• Identifies, diagnoses, and resolves more complex problems affecting network performance.
• Schedules and coordinates installation and maintenance of standard software / hardware on the network and ensures compatibility of all communications and computer hardware / software.

Requirements

• 3-5 years cognate experience as an IBM AIX Technical Support Personnel
• Bachelor’s degree in an Engineering field like computer engineering, electrical engineering, or computer science, or in any other relevant field.
• IBM AIX and Storage certifications is a plus
• Excellent understanding of IBM Servers and storage environment is needed.