I.T Service Officer at CFL Group

Responsibilities

The IT Service Desk Officer will provide high quality systems support for the various departments in the organisation and will be responsible for managing and resolving all IT related issues/queries and will also play an active role in IT implementation activities.

Other responsibilities shall include but not limited to the following:

• Set-up and install computer hardware and software including disk, tape, printers, modems, and related peripherals.
• Perform maintenance and repairs on computer hardware including backup, recovery and equipment cleaning.
• Manages and supports the Dev to Production cloud IaaS and platform, to ensure quality, performance and availability of hosted services
• As strong technical team member, the candidate provides guidance and support for cloud technology issues
• Provide Implementation and Run & Maintain services
• Work on high volume mission critical systems
• Required to support an on call 24 x 7 cloud Production Environment supporting and administering CPE products & Services involving platform technologies like AWS, Openstack, Azure, Hadoop, Grafana, Kibana, LDAP, Scalr, DNS, Influx DB, Rabbit MQ, Nagios, Zabbix
• Work hands-on with customers to develop, migrate, and debug services issues
• Train users on computer hardware/software and other electronic office equipment.
• First level selection and design of the hardware and, network and software necessary to operate and improve organisation information management system.
• Manage the company’s administrative network i.e. network accounts, email accounts website access account, remote access account.
• Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
• Research, evaluate and purchase new hardware and software to meet the company’s requirements computers, and other electronic office equipment.
• Design, install, support and integrate centralized and distributed network hardware, operating systems and applications.
• Responsible for maintaining an inventory of internal licenses, overseeing updates and tracking compliance.
• Inducting new employees on IT system
• Aside the primary helpdesk functions, you will interface with the Technical and Application units regarding testing and understanding of new applications before deployment to users
• Monitor and ensure client systems are updated with current Anti-Virus definition while also following up with systems without current definition. Weekly and monthly report will be generated.
• Monitor server event before they become incidents. Monitor unauthorized/unlicensed installation of application using spiceworks. Weekly and monthly report will be generated.

Qualifications, Skills & Competencies

Qualifications:

• ITIL qualification is an added advantage.
• At least 2 - 4yrs work experience in related field
• B.Sc./HND in IT / Computer Engineering / Computer

Skills & Competencies:

• Teamwork
• Customer Service
• Experience on cloud service administrations
• Analytical Thinking
• Self-management skills
• Technical Support Proficiency
• Professional and Good Work Ethics
• Proficiency in MS Office & Products

Demands of the Job:

• Ability to multi-task efficiently without compromising on quality
• Ability and willingness to work round the clock when required and meet tight deadlines.