I.T. Manager at Paradigm Finance

KEY RESPONSIBILITIES 

•     Assessing the technical needs of staff or clients
•     Establishing and maintaining strong relationships across teams and with staff/clients
•     Measure service satisfaction levels
•     Managing and upholding the troubleshooting escalation process
•     Managing hardware and software
•     Resolving system and application issues
•     Assisting with IT equipment sourcing and budgeting
•     Occasionally working with third parties to rectify issues
•     Identifying gaps in the support process and amending it accordingly

REQUIREMENTS 

• Relevant Degree/ Certifications and experience in IT support roles.
• System applications / Platform Support experience is a must
• Excellent software knowledge, including: Microsoft products, MS SQL, Exchange, and Apple iOS system.
• Excellent knowledge of networking protocols and components
• Knowledge of hardware, wireless products, desktop and Laptop systems
• Excellent communication skills, Critical thinking and problem