I.T Help Desk & Desktop Support at MacTay Consulting

Objective

• Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems.

Responsibilities

• Perform daily service desk operations such aslogging and capturing of user’s requests and providing first level incident and problem solving support
• Escalate issues for resolution at appropriate levels
• Monitor and track incidents reported to the service desk to the point of resolution
• Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team
• Ensure IT service desk policies and procedures are enforced and adhered to
• Assist with management of the Incident / problem database
• Continuously monitor and report service levels to ensure responsiveness of IT to business

Requirements:

• B.Sc / HND in Computer Science or any related IT Degree (Second Class Lower & Upper Credit Minimum)
• 27 years and below
• I.T Certification is an added advantage
• 1 - 5 years of work experience in a similar role.
• Must have completed NYSC.

Salary

• N85,000 net

Benefits:

• Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance.