Human Resources (HR) Manager at Creative Associates International

Background

• Creative Associates International is a fast-growing, social impact company that specializes in the areas of education, economic growth, democratic transitions, and stabilization in post-conflict environments.
• Based in Chevy Chase, Maryland,  this global development organization has a field presence is more than 25 countries and a strong client portfolio of that includes the U.S. Agency for International Development and the State Department.
• Since its founding in 1977 by four enterprising women, Creative has earned a solid reputation among its clients and is well-regarded by competitors and partners alike.

Project Summary

• The proposed Leveraging Education Assistance Resources in Nigeria to Read (LEARN) program is designed to strengthen the systems that underpin the education sector in Nigeria, creating a sustainable learning ecosystem to give all children an opportunity to learn.
• The program goal is to fortify and scale early grade reading best practice by ensuring that standards-based, context-appropriate assessment, materials, training, and administrative supports needed to improve literacy skills for P1-2 pupils are embedded within the federal policy, funding, and monitoring frameworks, and state and local authorities have the implementation protocols, capacity, and resources to carry out and sustain standards-based, data-driven reading reform.
• The objective is to instill ownership and build capacity of school-community, local, state, and federal systems to establish a base for adequate, consistent data-driven funding, monitoring and performance that increase equity, inclusion, and wellbeing to achieve sustained early grade reading gains.

Position Summary

• The Human Resources (HR) Manager leads HR practices and objectives that will provide a high-performance team culture that emphasizes employee engagement, performance management, and the recruitment and ongoing professional development of project staff.
• The HR Manager is responsible for the maintenance of processes and metrics that support the achievement of the project’s goals which includes ensuring compliance with Creative and donor / client human resources policies, procedures, and regulations. 

Reporting & Supervision

• The Human Resources Manager reports directly to the Chief of Party. The HR Manager will also liaise regularly with the Senior Manager of Global HR & Compensation and the Associate Director of International HR on related project and corporate HR matters.

Primary Responsibilities

• Manage HR office operations ensuring compliance with Creative and client HR rules and regulations.
• Lead / coordinate the full-cycle recruitment process including finalization of job descriptions, advertisement of vacancies, review of applicants, scheduling and conducting interviews alongside project senior management, checking candidate references, and collecting new hire documents.
• Onboarding/orientation of new project hires.
• Manage employee benefits enrollment and ensure all inquiries and challenges faced by employees regarding their insurances are handled.
• Coordinate the performance evaluation process.
• Provide information and advice to project staff regarding HR policies and procedure.
• Responsible for coordinating staff training and establishing staff development plans based on staff appraisals and evaluations.
• Receives and logs various grievances or complaints from employees; consults with Regional HR Operations Manager and legal counsel regarding difficult cases and provides recommended solutions prior to forwarding complaints to management for review.
• Provide oversight related to the updating of personnel files and other related HR documents including employment agreements, amendments, time sheets, calendar holidays and leaves.
• Provide information as required by Compliance Officers/Auditors during audits.
• Perform other duties as assigned.

Required Skills & Qualifications

• Bachelor’s Degree in Human Resources, Business Administration or a related field.
• At least 5 years of progressively responsible HR experience.
• Excellent communication and interpersonal skills.
• Excellent record keeping and documentation skills.
• Familiarity with donor/client rules and regulations.
• Familiarity with local employment law.
• Proficiency with Microsoft Office.
• Verbal and written working proficiency in English.