Hub Associate - Abuja at Sendbox Software Technologies Limited

• The Hub Associate (Abuja) will coordinate shipment for deliveries, receive and ingest parcels, complete relevant documentation, and ensure that the items are delivered successfully. You will be required to record and report hub-related misdemeanours, escalate parcel issues, and coordinate courier partners, amongst other duties.

Responsibilities

• Attend to walk-in merchants.
• Planning and coordinating inbound and outbound shipments
• Printing and assigning the correct waybill. Every shipment has a special waybill number.
• Communicate with merchants, courier partners, and internal teams to manage and resolve billing and/or rate issues.
• Supervising assigned Dispatch Riders/Courier Partners
• Managing any issues or challenges that arise in day-to-day operations
• Planning and coordinating inbound and outbound shipments
• Implementing process improvements to increase efficiency and reduce costs
• Developing and maintaining relationships with vendors, suppliers, and customers
• Monitoring and optimizing inventory levels
• Ensuring compliance with laid-down procedures and processes
• Escalation of issues, if and when necessary.
• General reporting.

Required Skills and Qualifications

• HND/Bachelor’s degree in business administration, logistics, supply chain, or other related field.
• 3 years of demonstrated experience as a hub/logistics officer/supervisor in logistics, operations, supply chain management, and e-commerce is an added advantage.
• Exceptional interpersonal and communication skills to work effectively with cross-functional teams and stakeholders.
• Excellent written and verbal communication skills.
• Proficiency in MS Office and Google Workspace tools.
• Attention to detail and problem-solving skills
• Ability to thrive in a fast-paced environment