HR Manager at Updeal Resources

Role Summary

• The Human Resources Manager is responsible for leading and managing the full spectrum of HR functions to support the hotel’s strategic and operational goals.
• This includes recruitment, employee relations, performance management, learning and development, compensation and benefits, compliance with employment legislation, and the cultivation of a high-performance, service-driven culture.

Key Responsibilities

• Develop, implement, and update HR strategies, policies, and procedures aligned with hotel objectives and applicable employment regulations.
• Manage the end-to-end recruitment and onboarding process to attract, select, and retain high-quality talent with a strong hospitality mindset.
• Oversee learning and development initiatives to ensure all staff have the required knowledge and skills to uphold service excellence.
• Guide line managers on performance management processes, including goal alignment, appraisals, coaching, and corrective actions.
• Handle employee relations issues, including grievances, disputes, and disciplinary actions with professionalism and in compliance with labour laws.
• Develop and maintain compensation and benefits programmes that are competitive and equitable.
• Ensure the hotel’s compliance with all statutory and regulatory requirements relating to employment, health and safety, pensions, and welfare.
• Maintain accurate and confidential employee records and ensure effective use of HR systems and technologies.
• Drive employee engagement through recognition schemes, staff welfare initiatives, and effective internal communications.
• Advise senior management on organisational design, workforce planning, succession planning, and change management.
• Lead diversity, equity, and inclusion initiatives in line with the hotel’s values and policies.
• Perform other tasks as required.

Educational and Professional Qualifications

• Bachelor’s Degree in Business Management, Economics, or related field.
• Professional certification, such as CIPM.
• A minimum of 5 years’ progressive experience in human resources, preferably in the hospitality industry, is required.
• Strong understanding of workplace diversity, employee wellbeing, and employee engagement strategies.

Required Functional and Behavioural Competencies:

• In-depth knowledge of employment and labour laws.
• Proficiency in HR software systems
• Strong proficiency in talent acquisition and workforce planning.
• Competency in talent development programmes.
• Understanding of compensation and benefits design.
• HR metrics, data analysis, and reporting.
• Excellent stakeholder management.
• Outstanding communication skills.
• High level of integrity & professional ethics.