HR: Learning, Training & Development Officer (Hotel) at Precious Palm Royal Hotel

Job Summary

Responsible for creating and implementing continuous learning and training programs and overseeing the development of the hotel staff. Set performance metrics, evaluate productivity, and help workers create long-term career plans within an organization.

Responsibilities

• Develop, implement, and monitor training programs within the organization.
• Supervise technical training for staff.
• Conduct orientation sessions.
• Create brochures and training materials.
• Develop multimedia visual aids and presentations.
• Create testing and evaluation processes.
• Prepare and implement training budget.
• Evaluate needs of company and plan training programs accordingly.
• Conduct performance evaluations.
• Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Provide performance feedback.
• Conduct continuing education training.
• Provide leadership development education.
• Build solid cross-functional relationships.
• Obtain and /or develop effective training materials utilizing a variety of media.
• Train and coaches’ the hotel staff
• Conduct follow-up studies of all completed training to evaluate and measure results.
• Modifies programs as needed.
• Exemplifies the desired culture and philosophies of the organization.
• Work effectively as a team member with other members of management and the HR staff.
• Develop, enhance and deliver company-wide training to communicate Up to Par and property brand standards, standard operating procedures (SOPs).
• Drive Quality Assurance
• Work closely with senior staff or various managers to identify training need and oversee the upskilling process
• Ensure training courses and development programs meet stated objectives through analysing metrics and business impact
• Design and expand training and development programmes based on the needs of the organisation and the individual
• Devise individual learning plans
• Produce training materials for in-house courses
• Create and/or deliver a range of training using classroom, online and blended learning
• Manage the delivery of training and development programmes
• Ensure that statutory training requirements are met
• Amend and revise programmes as necessary, in order to adapt to changes occurring in the work environment
• Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses. Research new technologies and methodologies in workplace learning and present this research.
• Build training programmes from scratch (from the initial idea through planning, implementation, review and outcomes analysis).
• Administrate Council’s on-line Learning Management System (LMS) and ensuring systematic capture of corporate training records and data.
• Prepare reports on training effectiveness.
• Identify and recommend areas of improvement in OD activities, services and policies.
• Assist with the development and implementation of organisational development / strategic OD and Business Improvement policy and programs.
• Act as the Organisation Development representative on any committees, forums and focus groups as may be required.
• Any other task that might be assign to you by management

Skills & other Requirement

• Interpersonal skills that enable you to work with people at all levels of the organization, motivate others and change people's attitudes when necessary
• Written and spoken communication skills that allow you to inform and advise others clearly
• Presentation skills
• IT skills
• Organizational and planning skills to manage your time and to meet deadlines and objectives. Good time-keeping skills and the ability to multitask to enable you to effectively manage training schedules
• Proactive, enthusiastic and innovative approach to work
• Personal commitment to improving your own knowledge and skills and a passion for continuing learning and development
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development
• Direct experience in all key aspects of  hotel / hospitality operations.
• Passion for the business of hospitality
• Must have a passion to execute the training of hospitality and ensuring the profitability of the facility and exceptional experiences
• Minimum of Bachelor’s degree in Management field.
• Minimum of 5 years of relevant experience in the hospitality industry as Learning, Training and Development Personnel
• Knowledge of current trends in the hospitality industry
• Demonstrate a track record of aligning learning strategies and programs to business strategy and able to realize measurable business impact
• Possess strong facilitator skills and have the ability to deliver concise messages
• Coaching skills and strong personal influence and comfortable interacting with all levels of associates