Housekeeping Supervisor at Residency Hotels Limited

Job Summary

• This position is essential to lead our team of housekeepers and to ensure excellent customer service.
• Responsibilities include organizing employee shifts, training and motivating team members, and checking private and public areas for tidiness.
• To be successful in this role, you should have a good understanding of room cleaning, common areas and team management abilities.

Key Responsibilities 

• Paying detailed attention to rooms and ensuring standards at all times
• Train housekeepers on cleaning and maintenance tasks.
• Oversee staff on a daily basis.
• Check rooms and common areas, including stairways and lounge areas, for neatness.
• Schedule shifts and arrange for replacements in cases of absence.
• Establish and educate staff on cleanliness, tidiness, and hygiene standards.
• Motivate team members and resolve any issues when needed.
• Respond to customer complaints and special requests.
• Monitor and replenish cleaning materials, including floor cleaner, bleach, detergents, air fresheners, disinfectants, etc.
• Participate in emergency cleaning when need arises.
• Ensure compliance with safety and sanitation policies in all areas.
• Developing staff schedules.
• Suggest best cleaning supplies and equipment.
• Working with hotel guests who have specific housekeeping needs.
• Coordinating housekeeping needs with other departments.
• Performing cleaning tasks when staff don't show up for work or the team is shorthanded
• Ensuring SOPs are followed at all times
• Maintain the best hygiene standard practices in the hotel. 
• Manage laundry requirements and maintain agreed standards.
• Contribute towards the smooth running of the hotel operations. 
• Manage guests housekeeping expectations and deal with and resolve all queries.
• Quality management of hotel housekeeping.
• Allocate workloads to team members.
• Carry out periodic room & facility checks to ensure proper hygiene procedures are followed always.

Requirements

• Work experience as a housekeeping supervisor or similar role.
• Hands-on experience with cleaning and maintenance tasks for large organizations.
• Ability to use industrial cleaning equipment and products.
• Excellent organizational and team management skills.
• Stamina to handle the physical demands of the job.
• Flexibility to work various shifts, including evenings and weekends where necessary. 
• B.sc, OND, HND or its equivalent