Housekeeping Officer at You Centred Consulting

Role Brief

• We are seeking a diligent Hotel Housekeeper who will keep our hotel looking its absolute best.
• You will work with a team of cleaning professionals and may be assigned to different shifts each week.
• Our ideal Hotel Housekeeper has a keen eye for detail while handling vacuuming, dusting, mopping, and sweeping duties.
• Our hotel staff prides itself on providing outstanding hospitality to our guests, and your housekeeping services are a significant part of this.
• Candidates with prior cleaning experience are preferred, but we are willing to train hardworking people who are team players.

Job Description

• Answer immediately to request from guests, as well as from other departments
• Load cart with supplies such as linens and move it to the required area
• Enter guest rooms by adhering to proper procedures and ensure they are vacant
• Replace used amenities in guest rooms
• Provide clean linens and terry for dirty ones
• Fold terry, make beds, and ensure bathrooms are clean
• Take away, room service items, dirty linen, and trash
• Perform check on all room appliances to ensure they are in good working condition
• Adjust furniture, desk items, and appliances when necessary
• Dust furnishings and walls and remove marks from them
• Carry out floor care duties in hallway and guest rooms, and vacuum carpets
• Adhere to all safety, security, and company procedures and policies
• Provide immediate report of any safety hazards, injuries, maintenance problem, or accidents to the supervisor
• Provide assistance to guests with disabilities
• Genuinely appreciate and thank guests for their visit
• Apply professional language in communicating with guests and other people
• Provide support to team to achieve common goals
• Maintain quality standards and expectations
• Successfully complete training and certification programs in safety
• Ensure flammable materials are properly stored
• Keep uniform clean and make sure to appear professional always
• Keep proprietary information confidential
• Basic knowledge of cleaning equipment and supplies
• Ensure company standards are followed in welcoming and acknowledging all guests
• Expect service needs of guests and provide them even before called upon to do so

Requirements

• 3-5 years’ experience
• Meticulous attention to detail
• Able to follow instructions
• BSc / HND in related discipline
• Must possess excellent interpersonal communication and expression skills.