Housekeeping Manager at IBIC Investment Holdings

Job summary:

The housekeeping manager is to ensure that each member of the housekeeping team understands the organization’s cleaning procedure and to determine the minimum standards of clothing for members of staff.

Responsible for motivating, training, and re-training members of staff assigned to him/her, and reporting all housekeeping related issues to the Operations Manager.

Job Description

• Assign duties to members of staff such as housekeepers and porters
• Inspect the environment within the organization to ensure it meets the minimum best practice throughout the organization
• Stand-in for any member of staff that is unavailable to carry out their duties in order to prevent any unfilled gap
• Ensuring dirty laundries are timelessly and appropriately cleaned
• Resolving customers’ complaints
• Order supplies for the housekeeping department
• Maintain good relationships with managers of other units in the organization.
• Being the first point of meeting guests
• De-escalating issues of irate or dissatisfied customers

General skills and requirements

• Must be a graduate with a minimum of (2nd class lower) in a related course
• 2-5 years of hands-on experience in the real estate or hospitality industry
• Must have a sound knowledge of assigning duties to members of staff appropriately and driving results.
• Must have a good knowledge of Developing minimum standards for prospective members of his department and minimum standards for rating their work.
• Must be a good Listener to customers’ complaints and ensure that the complaints are addressed efficiently and effectively.
• Should be knowledgeable in taking inventory of housekeeping supplies
• Strong attention to detail.
• Ensuring housekeeping supplies and equipment are always available when they are needed.
• Willing to always take initiatives in recognizing areas that need to be cleaned and assigning such areas to specific members of staff.
• Ability to Manage assigned resources effectively
• Good relationship Management skills both with internal and external customers
• Ability to communicate effectively both orally and in writing
• Effective use of Excel Spreadsheet and Google Calendar
• Good knowledge of managing listings on MLS platforms
• Basic understanding of how to carry out plumbing and electrical repairs
• Proficiency in the use of information and communication technology system tools is an added advantage.