House Manager at Zashadu Enterprises

Job Summary:

• We are seeking an experienced and proactive House Manager to oversee the day-to-day operations of housekeeping and guest services in our hotel. The ideal candidate will ensure the highest standards of cleanliness, comfort, and hospitality for our guests. This role involves managing staff, ensuring efficient room turnover, maintaining inventory levels, and providing exceptional guest experiences.

Key Responsibilities:

• Supervise Housekeeping Operations: Manage the housekeeping team to ensure all areas of the hotel (guest rooms, public spaces, and back-of-house) meet cleanliness and maintenance standards.
• Guest Experience: Ensure that all guests receive a high level of service and comfort during their stay. Address any guest complaints or concerns promptly and effectively.
• Team Management: Lead, train, and motivate a team of housekeeping staff, ensuring they adhere to hotel policies, procedures, and safety standards. Schedule shifts and manage employee performance.
• Inventory Management: Oversee inventory control of cleaning supplies, linens, and guest amenities. Ensure that stock levels are maintained and orders are placed as necessary.
• Room Inspection: Conduct regular inspections of guest rooms, suites, and public areas to ensure they meet quality standards, including cleanliness, maintenance, and overall guest readiness.
• Collaboration: Work closely with the front desk, maintenance, and other departments to ensure smooth operations, guest satisfaction, and prompt resolution of any issues.
• Health and Safety Compliance: Ensure the hotel complies with health, safety, and sanitation standards. Implement proper cleaning protocols to prevent contamination or hazards.
• Budgeting and Reporting: Assist with budget planning, track departmental expenses, and prepare reports on performance and guest satisfaction metrics.
• Training and Development: Identify training needs and organize ongoing development programs for staff to improve skills and enhance service quality.
• Emergency Preparedness: Ensure that the team is trained and prepared for emergencies, including fire drills, evacuations, or other safety protocols.

Qualifications and Skills:

• Education: High School Diploma or equivalent required. A degree in Hospitality Management or a related field is preferred.
• Experience: Minimum of 1-3 years in a housekeeping or hotel management role.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to high standards.
• Ability to handle difficult situations with professionalism and diplomacy.
• Strong organizational and multitasking skills.
• Technical Skills: Proficient with hotel management software and Microsoft Office Suite.
• Gender : Male for gender balance.