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    • Hotline Operator at Carlcare Development

    Posted: Jun 30, 2021
    Expires: Jul 15, 2021
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  • Carlcare Service Limited, established in Hong Kong on November 26th in 2009, aims to provide professional service support to mobile phones and other electronic consumer products. With the concept "Yes! We care...", Carlcare provides clients with timely, reliable, professional and satisfying service. With years of efforts, it has become a leading...

    View All Jobs at Carlcare Development


     

    Hotline Operator

    • Answer incoming calls and respond to customer’s emails
    • Management and resolve customer complaints
    • Sell products and place customer orders in the computer system
    • Identify and escalate issues to supervisors
    • Provide product and service information to customers
    • Research required information using available resources
    • Research, identify, and resolve customer complaints using applicable software
    • Process orders, forms, and application
    • Route calls to appropriate resources
    • Document all call information according to standard operating procedures
    • Recognize, document, and alert the management team of trends in customer calls
    • Follow up customer calls where necessary
    • Complete call logs and reports
    • Other duties as assigned

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    Method of Application

    Interested and qualified? Go to Carlcare Development on forms.gle to apply

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Average Salary at Carlcare Development
₦ 70K from 10 employees
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