Hotel Manager at Reposebay Human Resources Limited

Job Summary

• Our client is looking for an experienced and motivated Hotel Manager to oversee the daily operations of our upscale hotel.
• The ideal candidate will have a strong background in hospitality management, exceptional leadership skills, and a proven track record of delivering excellent guest experiences.

Responsibilities
Operational Management:

• Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services.
• Monitor and manage daily activities to ensure smooth and efficient operations.
• Implement and maintain high standards of service quality, cleanliness, and safety.

Guest Experience:

• Ensure guests receive exceptional service throughout their stay, addressing any issues promptly and effectively.
• Foster a guest-centric environment and monitor guest feedback to continuously improve services.

Staff Leadership:

• Recruit, train, and manage a competent and motivated team of hotel staff.
• Provide ongoing training, coaching, and development opportunities to enhance team performance.
• Maintain a positive work environment that encourages teamwork and collaboration.

Financial Management:

• Develop and manage the hotel budget, closely monitoring expenses and revenues.
• Implement cost-saving strategies without compromising guest satisfaction or service quality.
• Drive revenue growth through effective pricing, promotions, and upselling opportunities.

Marketing and Sales:

• Collaborate with the marketing team to develop strategies that enhance the hotel's visibility and attract new guests.
• Participate in sales efforts, including developing corporate partnerships and managing group reservations.

Maintenance and Facilities:

• Oversee regular maintenance and upkeep of the hotel's facilities, ensuring a safe and pleasant environment for guests and staff.
• Manage relationships with vendors, contractors, and suppliers to ensure timely repairs and maintenance.

Qualifications:

• Bachelor's Degree in Hospitality Management or related field (preferred).
• Proven experience in hotel management or relevant hospitality roles.
• Strong leadership and interpersonal skills.
• Exceptional communication and customer service abilities.
• Proficient in hotel management software and MS Office suite.
• Problem-solving and decision-making skills.