Hotel Manager (Imo State) at Mathills Services Limited

We are seeking a dynamic, sales-driven, and culturally aware Hotel Manager to oversee the day-to-day operations of a reputable hotel in Imo State. The ideal candidate must have a solid understanding of how hotels operate in Eastern Nigeria, with a sharp business acumen, excellent people skills, and the ability to adapt to the prevailing economic realities in the region

• Lead and manage the hotel’s operations across all departments, including front desk, housekeeping, kitchen, and maintenance.
• Develop and implement strategic marketing and visibility initiatives to drive foot traffic, bookings, and increase revenue.
• Ensure top-tier guest experience while maintaining high standards of service, cleanliness, and hospitality. Identify and execute cost-effective measures without compromising service quality.
• Drive sales and create local partnerships to promote the hotel within the Imo State community and beyond. Maintain accurate records of finances, operations, and staff performance.
• Ensure compliance with health, safety, and legal regulations.
• Foster a culture of teamwork, professionalism, and excellence among staff.
• Monitor and respond to guest feedback and implement changes for continuous improvement.

Requirements

• Proven experience managing hotel operations, preferably in Eastern Nigeria.
• Strong knowledge of local customs, customer behavior, and hospitality expectations in the South-East. Excellent sales and marketing skills with a track record of increasing hotel revenue.
• Ability to analyze market trends and apply innovative strategies to stay competitive.
• Strong leadership, interpersonal, and communication skills.
• Demonstrated emotional intelligence, conflict resolution, and team management abilities.
• Proficiency in hotel management systems and reporting tools is a plus.
• Minimum of OND/HND/BSc in Hospitality Management, Business Administration, or a related field.

Who You Are

• You are strategic yet hands-on and love improving systems.
• You can balance excellent service delivery with the need to cut unnecessary costs.
• You’re culturally sensitive and emotionally intelligent.
• You are a problem solver and a people developer.
• You are sales-focused and results-driven.