Hotel General Supervisor at Residency Hotels Limited

Overview

• We are seeking an experienced and dedicated individual to join our team as a Hotel General Supervisor. This pivotal role involves overseeing daily operations to ensure the smooth and efficient running of the hotel. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to delivering exceptional guest experiences.

Responsibilities

• Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food & beverage departments.
• Supervise and motivate staff to maintain high levels of productivity, professionalism, and guest satisfaction.
• Train and develop team members to uphold quality standards and provide excellent customer service.
• Monitor inventory levels and ensure adequate supplies are available to meet guest needs.
• Conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness, safety, and compliance with company standards.
• Handle guest inquiries, requests, and complaints in a prompt and courteous manner, striving to resolve issues to the guest’s satisfaction.
• Collaborate with department heads to implement operational policies, procedures, and best practices to optimize efficiency and guest satisfaction.
• Manage budgets, control costs, and maximize revenue opportunities while achieving financial targets.
• Maintain accurate records of expenses, revenues, and inventory levels, and prepare reports for management as required.
• Ensure compliance with health, safety, and security regulations and implement emergency procedures as needed.
• Foster a positive work environment by promoting teamwork, open communication, and employee recognition.
• Stay informed about industry trends, competitor activities, and market conditions to identify opportunities for improvement and innovation.
• Participate in regular meetings with senior management to discuss operational performance, challenges, and strategic initiatives.
• Act as a liaison between hotel management, staff, and guests to facilitate smooth communication and problem resolution.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field preferred.
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal abilities, with a focus on guest satisfaction.
• Solid organizational and time-management skills, with the ability to prioritize tasks effectively.
• Knowledge of hotel management software and reservation systems.
• Understanding of budgeting, financial analysis, and revenue management principles.
• Ability to remain calm and composed under pressure and make sound decisions in challenging situations.
• Flexibility to work irregular hours, including nights, weekends, and holidays, as needed.