Hotel Front Desk Officer at Maidaville Hotel & Suites Limited

Principal Duties and Responsibilities

• Ensuring and providing flawless, upscale, professional and high class guest service experiences
• Analyzing customer feedback and providing strategic direction to continuously improve overall rating
• Responding to guests needs and anticipating their unstated ones
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure customer concerns are resolved timely & efficiently
• Inform clients of hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Maintain up-to date information on room rates, current promotions, offers and packages
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes for decision making.
• Co-ordinate with housekeeping for clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Participates in revenue/yield management efforts of the Hotel
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve rating
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients

Requirements

• Candidates should possess an OND qualification with 3-5 years work experience.
• Must be able to handle all guests without bias or prejudice.
• Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
• Good command of the English language is essential, both written and verbal
• Must possess strong organization time management skills, attention to details;
• Must be guest service focused and a team player.;
• Positive attitude and outgoing personality is essential.
• Professional in demeanor and presentation.
• Personable, enthusiastic, self-motivated and able to work independently.
• Observant, discriminating and detail-oriented
• Ability to understand and carry out oral and written instructions and request clarification when needed.