Hostess at Pistachio Associates

Job Responsibilities

• Taking of reservations.
• Escorting guests to their tables and assist them in seating by pulling out their seats.
• Ensure table distribution is spread out when reserving tables at the same time.
• Be able to give clear and concise directions to guests.
• Clearly understand any guest request or complaints that arise and pass them on to the headwaiter and floor manager where necessary.
• Ensure that staff noise levels are always at a minimum.
• Ensure that waiters are in their positions and that clustering is not permissible.
• Prepare set menus based on management guidelines and communicate offers with guests.
• Be responsible for guests mailing list and reply to requests and queries based on guidelines set by management.
• Assist floor manager in daily checklists and duties to ensure that all SOPs are followed before each shift.

Requirements

• Minimum of BSc. / HND in English, Mass communication, Hospitality and Hotel Management.
• Must have a minimum of 2 years relevant experience as a Hostess, Receptionist or Front Desk personnel
• Experience working in 5-star hotels, Fine Dining Restaurant will be an added advantage.
• Strong written and verbal communication skills
• Good Interpersonal skills.
• Must be computer literate.
• Be knowledgeable with food and drinks.