Hospitality Manager at First Excelsia

Job Summary 

• Our client is seeking an experienced Hospitality Manager to oversee daily operations, guest services, and staff management at their resort.
• The ideal candidate will ensure exceptional guest experiences, efficient operations, and compliance with hospitality standards.

Key Responsibilities

• Manage day-to-day resort operations and guest services.
• Supervise, train, and motivate staff to maintain high performance.
• Handle customer inquiries, complaints, and special requests.
• Ensure compliance with safety, hygiene, and service standards.
• Assist in budgeting, procurement, and operational planning.

Person Specifications

• Bachelor’s degree (BSc) in Hospitality Management, Tourism, or related field.
• Minimum of 3 years’ experience in resort or hotel management.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.