Hospitality General Manager at Tharwa Finds

Duties & Responsibilities

• Manage and oversee the entire restaurant operation
• Deliver superior guest services
• Ensuring guest satisfaction
• Plan and develop guest loyalty programs
• Plan new and update existing menus
• Plan and develop the overall restaurant marketing strategy
• Participate at local food events
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Hire new employees
• Training and evaluate staff performance
• Estimate consumption, forecast requirements and maintain inventory
• Manage restaurant supplies
• Control costs and minimize waste
• Nurture a positive working environment
• Monitor operations and initiate corrective actions
• Implement innovative strategies to improve productivity and sales

You need to be able to:

• Manage and motivate others
• Cope with stress and emergencies.

Requirements
You need to have:

• Excellent organisational skills
• Excellent communication skills
• Initiative and good problem solving skills
• Business skills and an ability to work with a budget
• A polite and diplomatic manner
• Assertiveness and negotiating skills
• Sales skills
• Resilience.