Hospital Process Analyst at Dragnet Nigeria

What’s the role 

• To measure, analyse and improve the hospital's clinical and operational workflows — patient journeys, waiting times, bed turnover and throughput — so that gains in efficiency and service quality are delivered, evidenced and sustained.

What you’ll be doing 

• Map and analyse end-to-end patient journeys across outpatient, inpatient, emergency, theatre, diagnostics and pharmacy, identifying delays, bottlenecks, rework and avoidable steps.
• Define, instrument and maintain the hospital's operational performance measures, including waiting times, length of stay, bed turnover and occupancy, theatre utilisation, laboratory, imaging and pharmacy turnaround times, and clinic throughput.
• Extract, validate and analyse data from the hospital information system and departmental records, and investigate data-quality gaps at source.
• Design and run improvement projects using recognised methods — Lean, Six Sigma, PDSA cycles, demand and capacity analysis — with measurable baselines and post-implementation comparison.
• Conduct time-and-motion, queue and capacity studies, and build demand and capacity models for clinics, beds and theatre lists.
• Produce and present operational dashboards and analytical reports to department heads and executive management.
• Draft, test and revise standard operating procedures and workflow documentation arising from improvement work.
• Facilitate workshops with clinical and non-clinical staff to design, test and embed process changes.
• Monitor performance after implementation and escalate where gains are not sustained.
• Support regulatory, accreditation and quality-assurance reporting with validated operational data.

Requirements

• A relevant first degree in industrial or systems engineering, statistics, data science, health information management, health sciences, operations management, economics, or a related quantitative discipline. Completion of NYSC, or a valid exemption where applicable.
• Minimum of 4 years' relevant experience in process analysis, operations improvement, performance management or healthcare analytics.
• Demonstrated experience of process mapping and workflow redesign.
• Experience working with operational data sets and producing analytical reports for management decision-making.
• Evidence of at least one documented improvement project delivered with measurable outcomes.
• Experience in a hospital or healthcare delivery setting, with working familiarity of patient flow, clinic scheduling or bed management.