Hospital Operations Manager at Global Profilers

SALARY BUDGET: N600,000 (Monthly Net)

KEY DUTIES &RESPONSIBILITIES

• Manage and supervise the center’s operations and activities, with full responsibility for all operational functions including Front and Back Office, HR, IT, Maintenance, Finance/Accounting, and Marketing/Business Development.
• Coordinate process improvement and transformation process.
• Facilitate effective clinical workflow development and implementation.
• Manage, build, and develop a team capable of delivering the targeted results.
• Develop standard operating protocols, monitor performance, identify areas for improvement and optimization, and lead execution of related initiatives.
• Manage client experience, ensuring satisfaction through timely delivery of service to maximize client retention.
• Ensure quality service and implementation of clinical best practices, constantly monitor levels of service quality, and devise strategies to improve any shortfalls.
• Develop and execute clear marketing and business development strategy.
• Communicate effectively and build strong relationships with key stakeholders, including partner hospital management, clinical teams, suppliers, strategic partners, and external advisors.
• Develop a center budget and track performance against the budget.
• Manage and regulate stocks and supplies of consumables.
• Ensure all payments, and collections from clients are deposited to banks and maintain accurate accounting records.
• Manage the overall security of the center.
• Manage maintenance with all third-party suppliers.
• Ensure the center has all regulatory permits and certifications.
• Coordinate staff training.
• Coordinate the efforts of the clinical board and synergies activities with clinical partners.
• Provide timely, detailed, and frequent reporting to the Company’s Board of Directors.

REQUIREMENTS AND SKILLS

• Bachelor’s degree in Healthcare Administration, Business Administration, operations management, or related field.
• Min of 7 years of managerial experience.
• Experience in management, operations, and leadership.
• High-level HR duties
• Ability to build consensus and relationships among managers, partners, and employees.
• Excellent communication skills.
• Basic accounting skills