Hospital Manager at TeamAce Limited

Job Summary

• As the Clinic Manager, you will be responsible for overseeing the daily operations of the clinic.
• You will manage the administrative staff, handle patient complaints, and ensure optimal patient care and clinic flow.

Responsibilities

• Manage and supervise the center’s operations and activities, with full responsibility for all operational functions including Front and Back Office, HR, IT, Maintenance, Finance/Accounting, and Marketing/Business Development.
• Coordinate process improvement and transformation process.
• Facilitate effective clinical workflow development and implementation.
• Manage, build, and develop a team capable of delivering the targeted results.
• Develop standard operating protocols, monitor performance, identify areas for improvement and optimization and lead execution of related initiatives.
• Manage client experience, ensuring satisfaction through timely delivery of service to maximize client retention.
• Ensure quality service and implementation of clinical best practices, constantly monitor levels of service quality and devise strategies to improve any shortfalls.
• Develop and execute clear marketing and business development strategy.
• Communicate effectively and build strong relationships with key stakeholders, including partner hospital management, clinical teams, suppliers, strategic partners, and external advisors.
• Ensure all documentation, record keeping is carried out timely.
• Develop a center budget and track performance against budget.
• Manage and regulate stocks and supplies of consumables.
• Ensure all payments, and collections from clients are deposited to banks and maintain accurate accounting records.

Requirements

• Candidates should possess a B.Sc / HND certificate
• 10 years of experience in healthcare Operations Management
• Minimum of 5 years in the medical industry
• Basic IT understanding is a plus