Hospital Cleaner at Christian Miracle Hospital

Mission Statement

• To maintain a clean, safe, and welcoming hospital environment that reflects Christian values of excellence and service, while contributing to patient satisfaction and hospital reputation through professional conduct and community engagement.

Job Summary

• To maintain a clean, sterile, world-class environment that smells fresh and looks expensive, while acting as an "Ambassador" to welcome people.

Key Duties (Hygiene & Marketing)

• The "Ambassador" Role: Speak positively in your local neighborhood, church, or market on weekends/evenings. Greet patients warmly and refer their enquiries to the head nurse/matron. You are the eyes and ears of the hospital in the environment and community.
• Lead Generation: Report to the Manager if you know neighbors who are pregnant or sick. You will receive a commission/bonus if they register.
• Visual Sales: Ensure the hospital entrance and reception are 5-star hotel standard. A dirty hospital loses customers. Your cleaning is directly tied to patient retention.
• Hospitality: Serve water/tea to waiting patients with a smile. A happy patient is a happy hospital.

Core Responsibilities
Cleaning & Maintenance:

• Perform daily cleaning of patient rooms, operating theaters, consultation rooms, waiting areas, and restrooms.
• Ensure strict adherence to infection prevention and control protocols in all hospital areas.
• Maintain cleanliness of medical equipment, furniture, and hospital facilities according to established standards.
• Manage waste disposal procedures following healthcare waste management guidelines.
• Report maintenance issues, equipment malfunctions, and safety hazards promptly.

Patient Experience & Community Relations:

• Greet patients and visitors warmly, provide directions, and assist with basic inquiries.
• Maintain professional appearance and courteous communication at all times.
• Participate in monthly community cleaning initiatives and health promotion events.
• Generate minimum 5 new patient referrals per month through family, neighborhood, and community networks.
• Represent the hospital positively in the community and encourage word-of-mouth referrals.

Christian Service & Professional Development:

• Demonstrate Christ-like attitude in service delivery and interpersonal interactions.
• Participate in staff devotions and spiritual development programs.
• Maintain punctuality, reliability, and accountability in all duties.
• Seek opportunities for skill improvement and professional growth.

Key Performance Indicators (KPIs - Monthly)

• Hospital cleanliness score (minimum 95% in internal audits)
• Infection control compliance (100% adherence to protocols)
• Patient satisfaction with facility cleanliness (minimum 4.5/5.0)
• New patient referrals generated (minimum 5)
• Community outreach participation (minimum 1 event per month)
• Attendance and punctuality record (minimum 98%)
• Equipment and supply usage efficiency (within 10% of budget)

Person Specifications / Requirements
Essential Qualifications:

• Minimum secondary school education (SSCE or equivalent)
• Basic training in cleaning techniques and infection control (on-the-job training provided)
• Previous experience in hospital or healthcare facility cleaning preferred
• Hardworking, humble, neat appearance (uniform must be ironed)

Essential Skills & Attributes:

• Born-again Christian with strong work ethic and moral character
• Physical fitness and stamina for demanding cleaning tasks
• Attention to detail and commitment to quality standards
• Basic communication skills in English and local languages
• Ability to follow instructions and work independently
• Positive attitude and willingness to learn
• Impeccable personal hygiene and grooming standards
• Respectful and courteous demeanor with patients and staff

Preferred Experience:

• Previous work in healthcare environment
• Basic understanding of infection prevention protocols
• Community involvement and local network connections.