HOD, Management Information System (MIS) at LAPO Microfinance Bank Limited

Job Summary/Objectives

1. To leverage the leadership skills, technical expertise, interpersonal skills and customer service experience to manage and oversee a team of service support and data management professionals, ensure timely and efficient resolution of complex issues, and drive continuous improvement in service delivery to meet and exceed customer expectations.
2. To provide excellent support to clients, optimize operational efficiency, and drives the business data management capabilities.
3. Lead on the design, development and implementation of the ICT operational strategy and  manage the ICT Services function, infrastructure and technical operations to provide an  outstanding service to customers, staff and the bank at large.

Job Details

Information System 

1. Develop LAPO MfB’s ICT strategy, which identifies the future direction of the use of  technology, including solutions and opportunities to improve the delivery and  business performance, including budgeting and preparation of business cases. 
2. Management of the ICT infrastructure and responsible for delivering ICT solutions and project     managing their implementation.
3. Management of information and communication technology, networks, computer systems and VOIP telephony systems. 
4. Continuously review ICT Infrastructure, making capacity recommendations for the improvement of the capacity of local ICT Systems in support of ongoing business operations & future requirements. 
5. Ensure that work and projects are delivered within agreed budgets and time. 
6. Ensure that LAPO MfB meets legal and contractual obligations relating to ICT resources, systems, services and usage, complying with legislative requirements (e.g. data protection, safeguarding and licensing requirements). 
7. Ensure security of data, network access and back-up systems.
8. Liaise with external bodies, contractors and service providers in the provision of an effective and efficient ICT service.
9. Manage troubleshooting, system backup, disaster recovery and provide expert support when necessary.
10. Accountable for the provision of all ICT infrastructure systems & support services; servers, LAN, telecommunications, remote access & Desktop support
11. Identifies staffing needs and works with human resources colleagues to pursue the hiring process
12. Ensure the continuous improvement of the data management capabilities of the bank.

General 

1. Appraise subordinates promptly and objectively and follows up on action points resulting from the appraisal.
2. Performing administrative tasks, such as managing Enterprise service support team, approving leave, etc.
3. Take responsibility for the training, coaching, and mentoring of subordinates.
4. Perform other duties and responsibilities as may be required by the Executive Director, Business Support.

Requirements

1. A good University degree or HND in Computer, Electrical Engineering, or other applicable courses, plus relevant professional IT qualification
2. Experience:  Minimum of 5 years relevant experience

Benefits

1. Competitive Salary
2. Health Insurance (HMO)
3. Leave Grant (Allowance)
4. 13th Month 
5. Paid Time Off (PTO): 
   1. Vacation days
   2. Sick days
   3. Holidays
6. Retirement Savings Plan: 
   1. Contributory pension 
7. Insurance: 
   1. Group life insurance
   2. Workers' compensation insurance
8. Professional Development: 
   1. Budget for conferences, workshops, and trainings
   2. Mentorship opportunities