Helpdesk Representative at So Fresh Neighbourhood Market

Responsibilities

• Communicate courteously with customers by phone calls, emails, online and social media.
• Assist customers to facilitate their choices and purchases of freshly processed products.
• Attend to customer suggestions, objections, complaints and gathers information on customers’ preferences, reactions and general feedback.
• Provide pricing and delivery information to customers.

Requirements

• Minimum of B.SC / HND certification in a relevant field
• Working knowledge of customer service principles & practices
• Willingness to work on a shift basis and weekends.