Help Support Manager at The Church of Jesus Christ of Latter-day Saints

JOB DESCRIPTION

The purpose of this job is to help Church members fulfill their divinely appointed responsibility to discover their families through family history methods and submit their names to the temple for saving ordinances.

This position negotiates mutually beneficial relationships and promotes integrated solutions resulting in perpetual access to the world's records and vibrant global communities that promote the free flow of information for linking and preserving family relationships. This position is responsible for connecting external opportunities with the potential capacities of the department and its affiliates and sponsors across all countries in the region. The manager finds, develops, and coordinates relationships with records custodians, community organizations, and potential affiliates

and sponsors in the public and private, non-profit and commercial sectors. This requires extensive interaction at the highest levels in these national and international organizations. The manager acts as a consultant to records custodians in order to identify the most beneficial solution for their needs.

RESPONSIBILITIES

• Leverage rational negotiation techniques to connect external opportunities with department, affiliate, and sponsor capacities.
• Ensure ongoing acquisition of approved family history records.
• Initiate, coordinate, and participate in cooperative, volunteer information communities.
• Trains, manages and leads area field relations organization and activities to achieve desired results.
• Coordinate activities with area presidencies

Education & Experience:

• Requires a Bachelor’s degree in business management, history, sociology, anthropology, or a related field (Master’s degree preferred)
• 8 to 12 years of relevant work experience or a combination of education and experience. 

Required Skills Set:

• Must have experience developing business plans and requirements that shape the development and delivery of services to customers. Must be able to perform and lead others through complex customer research and analysis of diverse cultures. 
• Must have experience managing services, relationships with vendors, and other business partners. 
• Must be able to deal with cross-divisional, cross-departmental, cross-functional, and cross-cultural differences, and lead cross-functional and interdepartmental project teams. 
• Must be able to define and document work processes. 
• Must possess good business writing skills. 
• Must be able to prepare succinct presentations to all levels of leadership.