Help Desk Officer at Eko Maintenance Limited

Responsibilities

• Utilize advanced proficiency in Microsoft Office Suite to streamline administrative tasks and enhance operational efficiency.
• Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring a positive user experience.
• Coordinate and prioritize activities within the helpdesk and operations department to ensure seamless workflow and timely resolution of technical issues.
• Act as a key support resource for the Technical Manager, facilitating communication through emails, letters, reports, and other correspondence.
• Perform administrative duties within the Operations department, including documentation, data entry, and record management.
• Monitor and manage the follow-up and feedback system within the Operations Department to gather insights, track progress, and implement improvements.
• Ensure timely dissemination of information to clients and contractors, keeping them informed about updates, schedules, and service-related matters.
• Collaborate with internal teams to optimize processes, implement best practices, and achieve departmental objectives.
• Maintain accurate records, reports, and documentation related to helpdesk activities, user interactions, and service requests.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Business Administration, or related field preferred.
• Minimum of 2 years of experience in helpdesk coordination, technical support, or administrative roles.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and helpdesk ticketing systems.
• Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders.
• Excellent organizational abilities with attention to detail and a proactive approach to problem-solving.
• Customer-focused mindset with a dedication to delivering high-quality service and support.
• Ability to work independently, prioritize tasks, and manage multiple responsibilities efficiently.
• Communication, honesty, responsibility, collaboration and awareness is key in any task.