Head, Technology Shared Service at Stanbic IBTC

Job Purpose

The primary objective of Technology Shared Service is to provide the disciplines that ensure the collective effort and output of the Technology organisation translates solely to sustainable high-quality Technology services that help to achieve the Stanbic IBTC Bank’s business objectives

Key Responsibilites

• Drive the formulation and delivery of Technology Strategies ensuring continuous alignment with the Stanbic IBTC Nigeria’s business strategies
• Lead Business Management function in support of the Head, Technology & Operations of Stanbic IBTC Nigeria
• Oversee reports and presentations on Technology performance
• Oversee Technology Business Control team
• Identify, report and resolve financial risks and issues
• Manage manpower resources for the Technology Department of Stanbic IBTC Nigeria in collaboration with People and Culture
• Oversee Production Assurance and Customer Care team responsible for Service Operations, Service Transition and Service Design
• Benchmark service levels against other banks with a view to improving our services

Qualifications

• First degree
• Technology Infrastructure Library (ITIL)/IT Service Management qualification
• Project Management Certification
• Minimum of 10 years post qualification experience in Technology Service Management
• Minimum of 5 years experience in the implementation of ITIL Processes (Incident, Problem, Change, Release, Service Asset & Configuration Management, Availability, Capacity and Financial Management processes
• Minimum of 5 years experience in project delivery