Head, Technical Operations at Estrada International Staffing Solutions

Job Overview

• Our client is seeking a highly skilled and experienced Head, Technical Operations to lead and oversee all technical functions related to policy administration, underwriting, claims, reinsurance, and actuarial coordination. 
• The ideal candidate will be responsible for ensuring operational excellence, compliance with regulatory standards, and continuous process improvements across technical operations.

Key Responsibilities

• Lead and manage the day-to-day operations of all technical departments including Underwriting, Claims, Policy Administration, and Reinsurance.
• Design and implement efficient processes, controls, and service delivery standards to support seamless policy lifecycle management.
• Ensure accurate and timely processing of policy issuance, renewals, endorsements, surrenders, claims, and benefits payouts.
• Collaborate with the actuarial and finance teams to provide data, support pricing strategies, and manage reserves.
• Develop and monitor operational KPIs, identify gaps, and implement process optimization initiatives.
• Drive automation and digital transformation within the technical operations space to improve speed, accuracy, and customer experience.
• Ensure full compliance with regulatory guidelines and internal risk management frameworks.
• Liaise with regulators (e.g., NAICOM) and external auditors on matters related to technical operations.
• Lead, mentor, and develop a high-performing technical team through coaching and performance management.
• Provide strategic input to the executive team on business operations, risk exposures, and market trends.

Requirements

• B.Sc./HND in Insurance, Actuarial Science, Business Administration, or a related field.
• Professional certifications such as CIIN, ACIIN, or equivalent.
• Minimum of 10 years of progressive experience in technical operations within the life insurance industry, with at least 3 years in a leadership role.
• In-depth knowledge of life insurance underwriting, claims, policy administration, and reinsurance processes.
• Strong understanding of insurance regulations and operational compliance standards.
• Proven leadership and people management capabilities.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in using insurance software systems and process automation tools.