Head, Project & Customer Experience at IT Horizons Limited

• This position is responsible for the delivery of all projects and excellent service delivery to all the company support customers within the agreed Service Level Agreement.
• He/She is ultimately responsible for achieving IT Horizons Limited’s goals of delivering quality projects and maintaining a consistence satisfactory experience with all support customers.
• This will entail ensuring projects are delivered to time, on cost and quality for all IT Horizons present and future customers.
• He/She will be responsible for ensuring the company chosen project methodology is abided by. He/She will give accounts on project cost, ensuring profitability.
• He/She is also responsible for quality delivery and gives updates when required on status of project assigned. He/She will also take leadership in project delivery that includes both internal and external resource.

Job Duties

• Establishes and monitors adherence to Head & Service delivery as well as planning & controls standards
• Oversees the tracking, development, and implementation of innovations in Project Management, Service delivery and Quality Assurance
• Ensures products and services are purchased in the most cost- and time-efficient manner.
• Coordinates project activities of and external vendors to ensure services delivered consistently meet customers’ expectation.
• Measure progress of work against weekly target, work/project scope and deliverable
• Ensures the delivery of services to customers within the agreed scope of work and timeline.
• Provide accurate documentation of project and services delivered to customers on the departmental online repository.
• Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations
• Develops full-scale project execution plans and related communication documents
• Ensure projects are delivered within scope, cost and time committed to customer.
• Reviews and tracks progress against revenue and targets; analyze sales/revenue reports; recommend and propose changes to existing plans and operating budgets; implementing approved changes
• Works closely with other internal departments and stakeholders through proper communications to ensure client expectations are met.
• Proactively works with the Finance Department to ensure all payments are collected within the agreed timelines as per the credit terms the customer has with the company
• Develops and delivers progress reports, proposals, requirements documentation and presentations for the Executive leadership
• Trains, motivates, and supervises project team members and sub-contractors and influence them to take positive action and accountability for their assigned tasks

Requirements

• Minimum of Bachelor’s Degree in Engineering or related discipline
• Minimum of 6 years’ experience working as a Project Manager in the ICT industry or ICT Consulting.
• PMP qualified or another Project Management Certification (PRINCE II etc.) desirable.
• Relevant management qualification or training.