Head, Products - Value Chain and Partnership at Smart Partners

Main Responsibilities

• Profile the Nigerian market to identify key segments/institutions/corporations for possible strategic alliance to expand/strengthen the Banks’ business operations.
• Maintain contacts/relations with customers after corporate accounts have been opened or service delivered and ensure that customers are informed of important issues pertaining to their accounts.
• Periodic product performance assessment and review where necessary.
• New product development to reach new markets satisfy evolving market demands.
• Constant staff engagement and product knowledge for Accounts Officers.
• Monitor the performance of branches across all value chain products and provide support to Account Officers and their supervisors.
• Develop and grow the bank’s Value Chain products and meet agreed targets by building relationship with FCMGs, HNIs, Associations and Corporate entities and Insurance Companies.
• Maximize customer Satisfaction by ensuring quick and professional service delivery and prompt complaints management/resolution.
• Work with Account Officers to target Loan clients to bring all their business partners/Associates, suppliers and distributors to the bank.
• Leverage market engagement, and market research to support product review and new products development.
• Understand the target market specifications and bespoke product offerings, including industry, and market analyses to guide service/product offerings and market strategies.
• Engage customer segments, sales teams, and gather market intelligence to support/guide product review and development efforts.
• Maintain relationships with current clients and identify new prospects within identified target markets
• Promote the Bank referral system to expand Loan clients.
• Plan and organize market storms and survey of target market segments as may be required from time to time.
• Maintain constant monitoring of the organization’s niche market developments and advise top management of factors that may have an impact on the organization operations
• Collaborate with management to support and implement growth strategies
• Display a high level of professionalism and ensure compliance with applicable policies and procedures.
• Ensure the image of the Bank is held in the highest regards in the Financial service offerings to clients
• Perform other duties as assigned by Superviso

Required Qualifications and Experience

• Minimum Education Qualification of a B.Sc or HND in Marketing, Business Management, Banking and Finance, Economics or related fields with numerate coursework.
• Higher Degree and professional qualifications will be an added advantage.
• A minimum of 10 years post qualification experience, 7 years must have been spent in the financial services sector and 5 years in a Mid Management Position.

Competency / Skill Requirements:

• In depth knowledge of corporate and retail banking
• Familiar with customers at the Bottom of the Pyramid
• Superior people and project management skills; able to coach and motivate a team
• Strong written and oral communication skills; comfortable presenting to executive teams
• Strong negotiation skills
• Ability to think strategically and holistically.
• Must have a high sense of responsibility, accountability, integrity and ethical standards.
• Project development and management experience: detail and process oriented.
• Digitally and technology savvy
• Good relationship management and managing corporate solutions will be of added advantage
• Strong communication skills.