Head Production (Manufacturing) at Outsource Nigeria

SALARY: 800K

Job Summary

• Manage and direct the operations of the production department efficiently and effectively. 
• Liaise with foreign technical partners for new implementation and support– related matters.
• Upgrade the personalization solutions to handle any EMV card 
• personalization as required.
• Regular knowledge transfer and training of the production staff on all the production activities and processes.
• Liaise with the card association companies (Interswitch, MasterCard and VISA) to resolve issues relating to production as may be required from time to time.
• Provide strategic direction on production plan for the director's ratification and IAC.
• Coordinate all production activities including monthly overtime schedule of production staff and forward it to HR unit by the 18th day of each month.
• Regularly monitor clients' stock of cards and PERSO consumables in the vault, and liaise with clients and the Admin department for replenishment before the cards are entirely used.
• Ensure technical training is conducted twice a month to eliminate any skill gaps within the department.
• Resolve all issues relating to production with the banks, ensuring the delivery of high-quality services to customers that will attract repeat business.
• Manage all the production software licenses and ensure prompt annual renewal by the IT department.
• Constant technology research and development.
• Full compliance with the Standard Operating Procedures and Information Security Policy.
• Observe and obey the clear desk policy.
• To uphold the rule of non-disclosure and confidentiality of information. 
• Ensure wastes are shredded accordingly.
• To maintain the password rules.
• Ensure that proper records of business activities are kept and that backup of business files is done regularly.
• To adhere and comply with all ISP rules as stated therein. 
• The Executive Director may direct any other responsibilities