Head, Personalisation at Stanbic IBTC

JOB DESCRIPTION

• To create and manage a multi-disciplinary insights and analytics team that partners in the design and delivery of personalised client conversations for CHNW Clients, country. To design, develop and execute a client conversation portal (e.g. NBA) enabling bankers to have contextually relevant and meaningful conversations with clients.

QUALIFICATIONS

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Mathematical Sciences
Type of Qualification: Post Graduate Degree
Field of Study: Business Commerce

Experience Required

Personalisation, CHNW

• Consumer & High Net Worth
• 8-10 years
• Proven experience in deep quantitative, analytics, and modelling environments with proven track record on delivering both customer and commercial outcomes.
• Proven track record in customer insights and analytics environment with end-to-end accountability on translating data in to insights and translating the derived insights in to actionable customer conversations delivering both customer and commercial outcomes.

ADDITIONAL INFORMATION

Behavioral Competencies:

• Developing Strategies
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Making Decisions
• Producing Output
• Pursuing Goals
• Showing Composure
• Taking Action
• Understanding People
• Valuing Individuals

Technical Competencies:

• Business Acumen (Audit)
• Economic Capital Management
• Financial Acumen
• Financial Analysis
• Risk Identification
• Risk Reporting
• Risk/ Reward Thinking