Head, Operations at Stresert Services Limited

Job Summary:

Responsible for designing, implementing, operating and continuously improving the back-office systems and processes that underpin the company’s consumer lending offer, namely underwriting, loan administration, collections and recovery
Responsible for designing the company’s internal operations in line with global best practices, set up new business processes from scratch including its enabling IT systems

JOB DESCRIPTION:

Strategic:

• Coordinate, execute and monitor the company’s operations management Policy Outline process flows, define operating rules and policies and assign operational roles and responsibilities
• Integrating manual operations with IT systems and defining performance metrics

Operational:

• Run day-to-day underwriting and collections and lead the team by example
• Track performance metrics, take corrective actions, analyze bottlenecks and implement solutions that bring process performance to the next level
• Manage the overall cost of operations
• Manage the entire back-office processes i.e., oversee a wide range of operational activities alongside managing customer relationships
• Perform credit analysis, and establish direct communication channels with applicants and borrowers
• Issue loan agreements and apply payments to individual accounts
• Identify delinquent accounts and taking direct collections actions
• Issue monthly statements and address customer claims, etc.
• Design and continuously improve existing and new business processes
• Select the IT systems that support day-to-day operations
• Become intimate with the regulatory environment and ensure compliance at all times
• Prepare regular presentations on the overall status of the company’s operations and deliver results and improvement plans to the Management and Board of Directors

Key Competencies & Experiences

• Minimum 5 years’ experience in consumer or commercial lending operations e.g. operations, underwriting, credit risk, collections, etc.
• Excellent Project Management skills
• Understanding of the full credit lifecycle including acquisition, fraud, account management, collections and recoveries
• Familiar with operating IT systems
• Able to manage incidents, including liaising with IT and stakeholders to ensure smooth resolution, design and implement system changes
• Numerically savvy, able to work with data, perform analysis and communicate results
• Experienced in performance management, capable of understanding process shortcomings and set up key   performance indicators to measure improvements
• Proficient on Microsoft Office Suite
• Able to build simple financial models and KPI dashboards using MS Excel

General Competencies

• Ethical fiber and can-do attitude
• Hungry to achieve results and grow personally and professionally
• A hands-on attitude, not afraid to get involved in front line work in order to get the job done and better understand   the business
• Strong interpersonal skills and ability to connect with customers effectively
• Able to multitask, cope with high-volume operations and challenging targets, as well deal with pressure
• Able to deal with uncertainty and make decisions with limited information
• Action oriented with strong analytical skills and problem-solving abilities
• Passionate about making things happen and being involved in a game-changing business
• Being connected with the social purpose of the business
• Eager to learn and develop new skills

Educational Qualifications:

• First degree in Finance, Economics, Management, Engineering, and any other relevant discipline

Certifications:

• MS Access
• Database Admin e.g. Oracle will be an added advantage