Head, Operations at Sisa Method

• Our client is a health tech company looking to hire a Customer Service & Operations Associate to identify and participate in initiatives aimed at solving key operational problems within Nello and its customers. To facilitate the development and implementation of marketable product/services on the platform, To monitor the platform's overall products/services/service provider performance and commercial viability. To design and document an exhaustive Operational Framework that ensures the platform's functionality is in tandem with customer requirements.
• The ideal candidate is one who is experienced has excellent customer service, growth and retention and must possess interpersonal skills as well as must be dedicated and ambitious.

Responsibilities

• Interfaces with regulators and ensure prompt rendition of returns
• Develop company procedures and operations guidelines.
• Improve business functionality to align with core business objectives.
• Working with the managing directors, facility product development and innovation.
• Ensure operational costs efficiency toward maintaining profit-margins.
• Ensures error free transaction and efficient operational processes and procedures towards clients satisfaction.
• Executing on the group's expansion strategy across operations, products, and new markets
• End-to-end project management on top business priorities including identifying opportunities, scoping projects, and driving cross-functional implementation
• Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets
• Problem-solving and solution implementation
• Process design and improvement, particularly for operations at scale
• Working with the product and development teams to drive high impact improvements
• Supporting strategic goal setting and performance management
• Creating and maintaining existing processes, workflows, and organizational tools
• Serve as the chief clients management officer to ensure prompt resolution of clients’ complains and efficient service delivery for clients satisfaction.

Qualifications:

• Bachelor's degree
• Proven experience (5+ years) in operations, or related roles.
• Strong project management skills with a track record of successfully managing complex task
• Excellent organizational skills and attention to detail.
• Exceptional problem-solving abilities and the capacity to manage unexpected challenges.
• Effective interpersonal and communication skills to collaborate with diverse teams and stakeholders.
• Proficiency in event management software and tools.
• Ability to remain composed under pressure and make quick decisions in fast-paced environments.
• BusOps role in tech, top-tier management consulting, investment banking, or private equity
• Have a solid track record of achievement - e.g. you have worked in a top tier company/startup, have quickly assumed responsibilities or have won competitive awards
• Can break complex problems into smaller, actionable solution steps
• Have a strong analytical foundation with ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact
• Have excellent written and verbal communication in English
• Flexibility to work irregular hours, including weekends and evenings,
• Leadership qualities and the ability to motivate and lead event teams.