Head of Service at Fusion Group

Job Summary

• A facility management company is seeking for the Head of service to oversee all shortlets, luxury apartments and hotels in the organisation.
• Manage service delivery and quality standards
• Ensure customer satisfaction and experience
• Handle escalations and resolve service issues
• Settle service level agreements and monitir compliance
• Train and develop customer service teams

Requirements

• Interested candidates must have worked in a luxury hotel or in a bank as a team lead.