Head of Quality Assurance (QA) at Dangote

Job Purpose

• The Head of Quality Assurance (QA) oversees the complete quality management system for DPL production operations, ensuring all products meet internal specifications, customer requirements, and statutory/regulatory standards.
• The role includes establishing quality procedures, leading the QA team, ensuring process control at all stages (tape line, weaving, extrusion coating/lamination, printing, automatic cutting/stitching), and driving continuous improvement.

Duties & Responsibilities
Quality Strategy & Leadership:

• Develop and implement the overall quality strategy and quality management system (QMS).
• Establish quality KPIs, benchmarks, and performance standards for all production departments.
• Lead, mentor, and train the QA/QC team to maintain strong quality culture across the plant.

Quality Planning & Process Control:

• Set testing standards and inspection protocols for raw materials (PP/HDPE granules, masterbatch, additives), in-process materials (tape, fabric), and finished goods.
• Ensure strict process control in tape extrusion, weaving, lamination/coating, printing, and conversion.
• Approve process parameters and ensure adherence to SOPs and work instructions.

Product Quality & Compliance:

• Ensure products meet customer specifications related to GSM, denier, tensile strength, elongation, coating adhesion, UV stability, fabric width, lamination quality, printing quality, and stitching.
• Conduct root-cause analysis for quality failures and implement corrective/preventive actions (CAPA).
• Maintain compliance with ISO standards (ISO 9001) and other industry certifications.

Customer Interface & Complaint Handling:

• Communicate with customers regarding quality issues, specifications, approvals, and audits.
• Investigate customer complaints, generate reports, and ensure timely resolution.
• Provide product improvement recommendations based on feedback and testing results.

Testing & Documentation:

• Oversee laboratory operations, including tensile test machines, GSM testers, UV test chambers, coating adhesion testers, and other equipment.
• Maintain all quality documentation, including COAs, test reports, SOPs, calibration records, audit reports, and compliance data.
• Ensure all instruments are calibrated and maintained per standards.

Continuous Improvement:

• Drive quality improvement initiatives to reduce rejection rates, wastage, and customer complaints.
• Implement Six Sigma/Lean methodologies where applicable.
• Support the development of new products and improvement in product performance.

Cross-Functional Collaboration:

• Work closely with production, maintenance, R&D, procurement, and supply chain teams.
• Approve new suppliers for raw materials after evaluation and testing.
• Participate in trials for new materials, processes, and machinery.

Job Requirements
Education:

• Minimum: Bachelor’s Degree in Polymer Engineering, Textile Engineering, Chemical Engineering, or a related field. 
• A Master’s degree is a plus. 

Experience:

• Minimum requirement: 10–15+ years of progressive QA experience in PP woven sacks, flexible packaging, or polymer extrusion. 
• Familiar with ISO 9001, quality audits, and customer approval processes.

Added Advantage: 

• Strong understanding of tape line technology, circular loom operations, lamination/coating, flexographic printing, and stitching processes.
• Hands-on experience with quality tools (FMEA, SPC, MSA, 5-Why, Fishbone, CAPA, Root Cause Analysis).

Key Competency

• Strong leadership and team management
• In-depth knowledge of PP woven sack production processes (e.g., tensile strength, denier, mesh count, UV resistance, lamination adhesion, slip angle).
• Excellent analytical and problem-solving skills
• Strong communication and customer service
• Attention to detail and decision-making ability
• Proficiency in quality management software/tools 
• Proficiency in setting up and managing a QMS (preferably ISO 9001).
• Strong understanding of statistical process control (SPC) and various quality methodologies.