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  • Posted: Jul 22, 2025
    Deadline: Jul 25, 2025
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  • Ultraviolet Microfinance Bank is a financial institution with its office located in Abuja, Nigeria
    Read more about this company

     

    Head of Operations

    • Oversee daily banking operations, including account opening, loan processing, and transaction handling.
    • Ensure smooth and efficient operation of all branches and service outlets.
    • Develop and implement operational policies and procedures to improve efficiency and service quality.
    • Ensure a high level of customer satisfaction by delivering exceptional service and resolving customer complaints promptly.
    • Implement customer feedback mechanisms to continuously improve service quality.
    • Develop strategies to enhance customer experience and build long-term relationships.
    • Lead, mentor, and motivate the operations team to achieve performance goals.
    • Conduct performance evaluations and provide training and development opportunities for team members.
    • Foster a positive and productive work environment that encourages teamwork and collaboration.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should forward their CV to: hr@ultravioletmfb.com using the position as subject of email.

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