Head of Operations at Ultraviolet Microfinance Bank

Job Description

• As the Head of Operations at our Bank, you will be responsible for overseeing the day-to-day activities and processes that drive the efficient and effective functioning of the bank's operations.
• Reporting directly to the Chief Executive Officer (CEO) , you will play a key role in optimizing operational performance, enhancing customer experience, and ensuring compliance with regulatory requirements.
• Your leadership will be instrumental in supporting the bank's mission of financial inclusion and sustainable growth.

Responsibilities

• Develop and execute strategic plans to achieve operational excellence, optimizeprocesses, and improve overall efficiency and productivity.
• Identify areas for process improvement, automation, and digitization toenhance operational capabilities.
• Ensure compliance with relevant regulations, policies, and procedures relatedto microfinance operations, risk management, and customer data privacy.
• Collaborate with the risk and compliance teams to address operational risks andimplement appropriate control measures.
• Champion a customer-centric culture within the bank, ensuring a high standardof service to clients and efficient complaint resolution processes.
• Develop and implement strategies to improve customer satisfaction andretention.
• Evaluate and implement digital solutions and technologies that enhanceoperational efficiency and customer experience.
• Stay updated on industry trends and best practices in microfinance operationsand technology.
• Prepare regular reports on operational performance, key metrics, and KPIs forpresentation to senior management and the board of directors.

Job Requirements

• Bachelor's Degree in Business Administration, Finance, or a related field.Additional relevant certifications (MCIB) is a plus.
• Proven experience (3 years) in operations management within the banking ormicrofinance sector, with experience in a managerial or leadership role.
• Strong understanding of microfinance industry regulations, operational bestpractices, and risk management principles.
• Demonstrated ability to lead and manage teams, fostering collaboration andachieving operational objectives.
• Excellent problem-solving, decision-making, and project management skills. ,
• Proficiency in using operational software and technology solutions.
• Knowledge of bankone application.
• Strong communication and interpersonal skills to work effectively with variousstakeholders.