Head of Operations at Terawork

SUMMARY:

• The ideal candidate would be operation astute, highly strategic leader with a strong and intimate focus on the customer, with strong financial, excellent budgetary, forecasting and future planning skills. He/ She would oversee operations, supply chain management, logistics and distribution across the organization, embracing full Profit & Loss accountabilities whilst continuing to build the logistics network to support expansion and enhance customer engagement.
• He/She would oversee the organization’s ongoing operations and procedures. He/She would be a strong leader, capable of guiding the board in identifying and implementing a future vision and strategy, who is equally ambitious to make a dream reaching the next level of growth a reality

RESPONSIBILITIES:

• Design and implement business strategies, plans and procedures
• Forecast, evaluate, and monitor operational budget performance to fund operations, maximize investments, and increase efficiency and maximise profits.
• Lead, oversee and manage all aspects of the company’s operation on a day-to-day basis to ensure specified KPIs are achieved.
• Enable a thriving work environment, building and leading a highly motivated and high-performance team
• Ensure that the company is competitive in all aspects of operations and is continuously building strategic and operational competitive advantage
• Continuously improve the operational systems, processes, and policies in support of the organization’s mission and long-term objectives.
• Working closely with the Chief Executive Officer and Chief Operating Officer on all matters related to the business
• Ensuring continuous delivery of services through management of service level agreements with end users and monitoring performance
• Ensuring the operation adheres to applicable laws, audits, and regulations
• Ensuring all current safety security practices, protocols, testing, audits and education plans are developed, maintained and communicated across the organization.
• Lead employees to encourage maximum performance and dedication
• Evaluate performance by analysing and interpreting data and metrics• Write and submit reports to the MD in all matters of importance
• Manage retail operations as “Profit Center” in line with company’s sales objectives
• Develop & deliver sales budgets, forecast volume turnover and review all the key operations parameters periodically
• Oversee and manage the asset of the Organisation
• Strong leadership and direction to management team (including their training & development)

SKILLS/ REQUIREMENTS:

• University degree in Supply Chain, Finance, or Business Management related courses is an added advantage
• AT LEAST 10 YEARS Experience in retail or hospitality industry
• Worked in a fast pace, high turnover organization
• Extensive & relevant Operations management experience in similar role
• The ability to plan and prioritise workload and delegate accordingly
• Should have prior experience in a retail based business
• Must be EXPERIENCED in operations and should have SOUND TRACK records of setting and DELIVERING RESULTS goals in organisation
• Must be a great achiever who inspires people to achieve.
• Great leadership skills
• Excellent Communication skills