Head of Operations at Tempkers Limited

Location: Garki, Abuja

Responsibilities

• Increase profitability, revenue and growth of the company.
• Increase in productivity of the company - Turnaround time, accuracy and income.
• Cost-effectiveness and management of company resources.
• Involved in the development of new outlets in line with expansion plans
• Serves as company’s first level compliance officer
• Periodic customer satisfaction survey.
• Improve customer service delivery within the organisation
• Responsible for planning, directing and co-ordinating operations and administrative functions.
• To be responsible for the company’s day-to-day operational activities.
• SOP development – Periodic review and update of SOPs.
• Monitor adherence to SOP and Quality assurance standards.
• Business and strategic direction for the organisation.
• Develop service level agreement between the various departments.
• Periodic reporting of work activities to management.
• Coordinate departmental activities and ensure staff efficiency is at optimum.
• Monitor and evaluate team members performance and effectiveness at work.
• Ensure supervision and training of staff to ensure set targets are met
• Staff development and management – Timely performance reviews.
• Responsible for the monitoring and supervision of the company’s departmental heads.
• Providing on-the-job training for all staff.

Qualifications

• A Bachelor’s degree in the Sciences.
• Minimum of 5 years work experience within the healthcare sector.
• Experience in policy formulation and strategic planning.
• Work experience within an ISO environment would be an added advantage.
• An MBA would be an added advantage.