Head of Operations at Resort Consult Limited

A Tier-2 category Microfinance Bank Licensed by the CBN and operating in the south-western region of Nigeria requires the service of a dynamic result oriented microfinance banker, with proven record of accomplishment, to serve as in the following capacities:

Job Description

• Oversee customer support processes and organize them to enhance customer satisfaction.
• Identify and mitigate operational risk.
• Monitor and supervise daily operations to ensure a free flow process.
• Create a strong professional workforce by developing competent individuals in the banking operations team.
• Cash management and provision.
• Oversee the booking of loans and other banking activities in compliance with due process
• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
• Collaborate with heads of other units to develop best practices for successful banking operations
• Ensures the branch and vaults are opened and closed on a timely basis.
• Enforces dual control procedures at all times.
• Oversees teller duties and assists line with customer transactions during peak periods.
• Perform pre-audits to ensure ongoing adherence to compliance procedures.
• Stay informed of all deposit, business and consumer loan products.
• Design, develop and keep updated the Company’s Operations Manual and ensure compliance to all operational guidelines, processes, and procedures.
• Responsible for re-engineering business effectiveness, customer service, cost effectiveness and controls.
• Central Operations – Account Services, Clearings, Payments, Cash Management/Reconciliation
• Card Operations – Account Services, Chargeback & Fraud & Reconciliation of the Company’s debit card activities
• Treasury Operations – Money Market and Derivative Products, FI Transaction activity, and 3rd Party Funds / Investment processing
• Credit Operations – Loan sanction fulfilment, & administration distribution (Retail, Business,
• Commercial Corporate, and Institutional segments) whilst ensuring the identification and management of underlying operational risks.
• Maintain proper teller and vault cash levels
• Any other activity as may be assigned by the MD/CEO

Job Requirement

• A bachelor’s degree in relevant fields with 4 - 6 years of work experience.
• Professional Qualification in Banking or Accounting will be added advantage.
• Must have proficiency in Information Technology (IT)
• Detailed knowledge of bank procedures and policy principles at all levels.
• Analytical and practical understanding of workflow, capacity planning/optimization, and process implementation.
• Strong planning, organizational, and time management abilities.
• Strong Leadership, team management, development, and mentoring.
• Ability to translate local regulatory requirements into a thorough knowledge of Operational routine in the bank.
• Thorough knowledge of Cash Management, Account Services, Clearing, and Payment functions.
• Extensive knowledge of Treasury Operations and Electronic banking.
• Relationship building, negotiation, problem-solving, and troubleshooting
• Ability to proactively identify roles requiring attention.