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Oversee the prompt and timely disbursement of approved customer loan requests within the established turn-around time.
Oversee timely payment of customer refunds, expense vouchers, staff salaries, and loans.
Oversee the preparation and prompt submission of monthly deduction schedules of all parastatals and agencies within the time frame established by receiving authorities.
Ensure that repayment schedules are prepared and uploaded to relevant portals and applications.
Oversee the preparation and prompt submission of monthly reconciliation reports of various customer agencies.
Prepare monthly activity reports and submit same for management use within the time period allotted.
Oversee the booking of loans and creation of loan accounts on the company’s Core Banking Application
Conduct regular on-the-job staff trainings.
Oversee customer support processes and organize them to enhance customer satisfaction.
Ensure speedy resolution of customer complaints within the Approved TAT.
Identify and mitigate operational risk.
Design and continuously improve existing and new business processes.
Collaborate with heads of other units to develop best practices for successful operations
Suitable candidate should have:
5 – 10 years of work experience
B.Sc Accounting, Finance, Economics or related field.
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