KPMG is one of the largest professional services companies in the world and one of the Big Four auditors, along with Deloitte, EY and PwC. Its global headquarters is located in Amstelveen, the Netherlands.
KPMG employs 162,000 people and has three lines of services: audit, tax, and advisory. Its tax and advisory services are further divided into variou...
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Our client is recruiting, Head of Operations, who will be responsible for overseeing and improving the overall processes and procedures of the organisation.
Skills and Capabilities
Responsible for setting up the workflow process for operations and taking necessary measures to provide the needed support for smooth operations of the organisation.
Monitor daily operations to ensure a free flow process and ensure tasks are carried out timely and efficiently.
Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the organization’s exposure to fraud and losses.
Manage the organization’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action.
Design, develop and keep updated the organization’s operations manual and ensure compliance to all operational guidelines, processes and procedures.
Responsible for re-engineering business processes to improve customer service, cost-effectiveness and controls.
Ensure compliance with Regulatory requirements relating to organizations operations.
Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service
Collaborate with line managers to develop best practices and ensure each department's smooth running.
Coordinate and monitor the organizational processes, develop ideas to improve administrative operations, and relay these ideas to management.
Assess the activities and performances of staff by evaluating transactions and reports for accuracy and clarity.
Enforce adherence to financial regulations and legislation to maintain integrity with clients and prevent defaulting the law.
Bachelor's Degree or its equivalent in Business Administration, Banking and Finance or any Business-related field.
MSc/MBA is an added advantage
Relevant professional qualifications such as ACIB, CFA, PMP, ISO9001, etc.
Minimum of 10 years relevant professional experience with at least 5 years in the financial services sector in a similar role.
Experience managing high-performance teams
Strong organizational skills and delegation, ability to prioritize and multitask, work well under pressure, handle multiple issues simultaneously in a dynamic environment
Demonstrable experience delivering major business process re-engineering projects
Ability to translate regulatory requirements into operational plans and actions
Excellent proficiency with project management tools, Microsoft office software packages, and financial reporting software packages.
Excellent financial knowledge, including understanding finance best practices and IFRS/ International accounting and financial reporting standards.
Out of the box thinker and high level of self-initiative (proactive in finding new solutions to new issues).
Strong leadership, supervisory, coaching, mentoring and people management skills
Strong strategic planning, problem solving and execution skills
Excellent interpersonal skills with the ability to build rapport across various stakeholders and effectively communicate and interact with top level management.
Ability to act with integrity, professionalism and confidentiality.