Head of Operations at KPMG

Sector: Financial Services

Overview

• Our client is recruiting, Head of Operations, who will be responsible for overseeing and improving the overall processes and procedures of the organisation.  

Skills and Capabilities

• Responsible for setting up the workflow process for operations and taking necessary measures to provide the needed support for smooth operations of the organisation.
• Monitor daily operations to ensure a free flow process and ensure tasks are carried out timely and efficiently. 
• Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the organization’s exposure to fraud and losses. 
• Manage the organization’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action.
• Design, develop and keep updated the organization’s operations manual and ensure compliance to all operational guidelines, processes and procedures. 
• Responsible for re-engineering business processes to improve customer service, cost-effectiveness and controls. 
• Ensure compliance with Regulatory requirements relating to organizations operations. 
• Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service
• Collaborate with line managers to develop best practices and ensure each department's smooth running.
• Coordinate and monitor the organizational processes, develop ideas to improve administrative operations, and relay these ideas to management. 
• Assess the activities and performances of staff by evaluating transactions and reports for accuracy and clarity.
• Enforce adherence to financial regulations and legislation to maintain integrity with clients and prevent defaulting the law. 

Qualifications

• Bachelor's Degree or its equivalent in Business Administration, Banking and Finance or any Business-related field. 
• MSc/MBA is an added advantage
• Relevant professional qualifications such as ACIB, CFA, PMP, ISO9001, etc.
• Minimum of 10 years relevant professional experience with at least 5 years in the financial services sector in a similar role.
• Experience managing high-performance teams
• Strong organizational skills and delegation, ability to prioritize and multitask, work well under pressure, handle multiple issues simultaneously in a dynamic environment
• Demonstrable experience delivering major business process re-engineering projects
• Ability to translate regulatory requirements into operational plans and actions
• Excellent proficiency with project management tools, Microsoft office software packages, and financial reporting software packages. 
• Excellent financial knowledge, including understanding finance best practices and IFRS/ International accounting and financial reporting standards. 
• Out of the box thinker and high level of self-initiative (proactive in finding new solutions to new issues).
• Strong leadership, supervisory, coaching, mentoring and people management skills
• Strong strategic planning, problem solving and execution skills
• Excellent interpersonal skills with the ability to build rapport across various stakeholders and effectively communicate and interact with top level management.
• Ability to act with integrity, professionalism and confidentiality.