Head of Operations (Islamic / Non-Interest Finance House) at Westfield Consulting

Job Summary

• The Head of Operations is responsible for leading and managing all operational functions of the Islamic Finance House in line with Shariah principles, regulatory requirements, and the institution’s strategic objectives.
• The role ensures seamless and compliant execution of all back-office and support processes including account operations, financing operations (Murabaha, Ijara, etc.), customer service, transaction processing, and digital banking infrastructure.

Key Responsibilities
Operational Strategy & Leadership:

• Develop and implement operational strategies that align with the institution’s mission and Shariah-compliant financing models.
• Provide overall leadership to the operations team and ensure adherence to ethical standards and Islamic finance principles.
• Collaborate with the Shariah Compliance Department to ensure all processes support Islamic banking guidelines.

Islamic Operations Management:

• Oversee processing of Islamic finance transactions such as Murabaha, Mudarabah, Ijara, Istisna’a, and Wakalah.
• Ensure proper documentation and Shariah validation of all financing and investment operations.
• Monitor disbursements, settlements, and repayments in accordance with contract structures.

Process Optimization & Service Delivery:

• Drive efficiency in transaction processing, customer onboarding, and service delivery.
• Implement automation, digital tools, and lean processes to support growth and operational scalability.
• Ensure timely and accurate processing of all customer and financing transactions.

Risk Management & Compliance:

• Ensure all operational activities comply with CBN regulations, NAICOM guidelines (where applicable), and Shariah requirements.
• Work closely with the Risk and Compliance Units to monitor, report, and mitigate operational risks.
• Support internal and external audit activities and ensure timely remediation of audit findings.

Technology & Systems:

• Collaborate with IT to implement and maintain Shariah-compliant core banking systems and digital platforms.
• Oversee operational readiness for digital channels including mobile and internet banking.

People & Performance Management:

• Lead and develop a high-performing operations team.
• Set performance targets, conduct reviews, and implement training programs tailored to Islamic finance operations.
• Promote a culture of professionalism, integrity, and continuous improvement.

Stakeholder & Vendor Relations:

• Manage service level agreements with vendors, correspondent banks, and outsourcing partners.
• Represent the operations department in meetings with regulators, auditors, and Shariah board members when required.

Qualifications & Experience

• Bachelor’s Degree in Finance, Economics, Business Administration, or a related field.
• Professional certifications in Islamic finance (e.g., CIFP, AAOIFI, or IFQ) are highly desirable.
• Minimum of 10 years’ experience in banking / financial services, with at least 5 years in operations management within an Islamic or non-interest financial institution.
• Strong knowledge of Islamic finance principles, structures, and operational requirements.
• Familiarity with regulatory requirements in Nigeria (CBN, NDIC, FRCN, etc.).

Key Competencies:

• Strong understanding of Islamic finance instruments and compliance requirements.
• Leadership and team development.
• Operational excellence and attention to detail.
• Strong ethical and moral conduct aligned with Islamic values.
• Stakeholder management and communication skills.
• Strategic planning and process improvement.
• Familiarity with Islamic core banking platforms and digital systems.

Application Closing Date
8th August, 2025